PRE-INSPECTION CONSULTATION
Why should You have a Pre-inspection Consultation?
In our extensive experience, providers who instill a culture of compliance and prioritize high-quality care consistently achieve positive outcomes for both themselves and their service users. At HSB, we advocate for a proactive approach to regulatory compliance. Our philosophy centers on preparing providers for CQC inspectors at any given moment. Our professional consultants invest time in comprehending your service, crafting robust, actionable solutions to navigate through compliance inspections effectively.
When Do I Need a Pre-inspection Consultation?
Preparation for an upcoming inspection (including the Transitional Monitoring Approach).
Rectifying CQC inspection offenses or enforcement notices.
Ensuring your practice fit-outs are compliant.
Starting a new service offering.
Common Compliance Factors Affecting Providers During Inspections
Good at providing care, but poor at evidencing it.
Lack of investment in quality protocols that demonstrate compliance.
Policies in paper and not in practice.
Quality protocols are in place, but data is not used to improve services.
Training, learning, and mentoring are in place but not adequately evidenced.
No clear audit trail linking strategic goals to deliverable actions.
Poor systems in place for the recruitment and retention of staff.
Disproportionate focus on profitability over client outcomes.
Staff team completely unaware of what KLOEs are and how their day-to-day work is relevant to these.
Our Team of Compliance Experts Conducts focused Consultations
Our team of compliance experts conducts focused consultations on the following:
Policies and procedures.
Health and safety.
Detailed care plan auditing.
HR paperwork.
Medication management.
COVID-19 infection control precautions, as needed.
Some Benefits of Undertaking Our Pre-inspection Consultation
Detailed feedback provided from a different perspective.
Provides space to take a step back, reflect, and review.
Offers specific action plans for improvement.
Supports your team’s growth, knowledge, and confidence.
May highlight actions for specific team members that inspectors may talk to.
Prepares service users, as inspectors may also target them.
Are measured against the same standards used by CQC, including the ‘The Key Lines of Enquiry’ (KLOEs) and Safe, Effective, Caring, Responsive, and Well led.
OUR PROCESS
HSB Pre-inspection Consultation Process
We have a simple and easy-to-follow step-by-step process, and our professional consultants explain and guide you through the process to make it easy for you to follow.
Information Gathering
You complete a detailed questionnaire to help us have a clear understanding of the state of your business.
Consultation Preparation Checklist
We review the specific needs of the practice and issue a bespoke Consultation Preparation Checklist.
One-on-One Consultation
A one-hour one-on-one session with our consultant. This includes an appraisal of your practice policies, audits, risk assessments, decontamination room compliance, patient safety checks, interview readiness of your team, information governance, clinical governance protocols, as well as recruitment and induction checks and recommendations. More recently, we now include within our audit the review of your COVID-19 safe working practices.
Consultation Report
After the one-on-one, we will issue you with an outcome report, which provides a detailed best practice gap analysis of where your practice is demonstrating compliance and best practice recommendations where improvements are required.
BOOK SESSION
Interested in This Consultancy Service?
Book or inquire today to embark on a journey of professional growth. Equip yourself with the tools and knowledge necessary to ensure your business thrives.