SERVICE TURN-AROUND
Understanding the Importance of the Service Turn-around
Service turnaround is a critical service offered to healthcare companies facing issues resulting in an inadequate CQC rating. Rapid and effective resolution is crucial for the company to continue providing care to current patients. Service turnaround services address various problems, including expert managerial support for services struggling due to staff vacancies or developing action plans to improve the CQC rating.
When Do I Need Service Turn-around Consultation?
In healthcare, service turnaround is necessary if a company receives a low CQC rating and faces subsequent actions. The CQC inspects healthcare services and enforces action if they fail to meet care standards. After a poor rating, the CQC provides a window for companies to improve services, allowing our service turnaround team to take action and address significant problems.
Common Factors Resulting in a Need for Service Turn-around
Good at providing care but poor at evidencing it.
Lack of investment in quality protocols demonstrating compliance.
Policy in paper and not in practice.
Quality protocols are in place, but data is not used to improve services.
Training, learning, and mentoring are in place but not adequately evidenced (e.g., only face-to-face training is evidenced, sometimes without specific learning outcomes/details relevant to the role).
No clear audit trail linking strategic goals to deliverable actions.
Poor systems in place for the recruitment and retention of staff.
Disproportionate focus on profitability over client outcomes.
Staff team, completely unaware of what KLOEs are and how their day-to-day work is relevant to these.
Why Our Turn- around Services Are Most Suitable for Your Business?
Extensive experience in improving care home ratings.
Alleviate pressure during a stressful time.
Provide tools and confidence to reassure the CQC, relatives, and service users of improvement.
Consultants work objectively, maintaining confidentiality.
Recorded work supports established quality assurance processes.
Tailor expertise to suit your organization.
Experienced care consultants integrate seamlessly and quickly with your team.
OUR PROCESS
HSB Service Turn-around Process
We have a simple and easy-to-follow step-by-step process, with professional consultants explaining and guiding you through.
Information Gathering
Complete a detailed questionnaire to help us understand the state of your business.
Consultation Preparation Checklist
Review specific practice needs and issue a bespoke Consultation Preparation Checklist.
One-on-One Consultation
A one-hour session includes an appraisal of practice policies, audits, risk assessments, compliance checks, interview readiness, information governance, clinical governance protocols, recruitment, and COVID-19 safe working practices.
Consultation Report
After the session, we provide an outcome report with a detailed best practice gap analysis and recommendations for improvements.
BOOK SESSION
Interested in This Consultancy Service?
Book or inquire today to embark on a journey of professional growth. Equip yourself with the tools and knowledge necessary to ensure your business thrives.