KNOW THE INDUSTRY
Combined Temporary Staffing & Home Care Agency
Embark on the journey of establishing and operating a thriving Combined Temporary Staffing and Home Care Agency in the health and social care sector. This comprehensive guide equips you with the essential knowledge and actionable steps to ensure your success.
A Combined Agency represents a unique business model where your company strategically recruits and supplies temporary staff to diverse organizations. Distinguished from employment agencies, which focus on permanent placements, your business engages in temporary agency work or “temping,” employing individuals who work under the supervision of others. In sectors like healthcare and care services, your agency becomes a vital link, providing temporary staffing solutions to various care entities, such as care homes, hospitals, and charities.
While navigating the dynamic business landscape in the UK, it’s crucial to adhere to regulatory standards. Notably, as a temporary staffing agency operating in the care sector in England, dispel the misconception that registration with the Care Quality Commission (CQC) is mandatory. Since you are not directly involved in regulated activities, such as healthcare provision, this requirement doesn’t apply.
Note: Regulations in Scotland, Wales, and Northern Ireland may vary, warranting specific attention.
ENSURE OPTIMAL EXECELLENCE
Establishing a Successful Combined Care Agency
When venturing into the staffing care agency realm, prioritize operational excellence. From meticulous recruitment processes to streamlined administrative functions, laying a robust operational foundation is key to running your business smoothly.
- Start-up Costs
- Business Branding
- Business Planning
- Compliance & Regulations
- Systems & Software – Invoicing, Payroll, Accounting, CRM, Shift Management
- Website & Emails
- Social Media Set-up and Management
- Recruitment Marketing s
- Client Marketing
- Staff Training and Appraisal
- Marketing Material
- Staff Uniform
- Operations Set-up
- Operations Training
- Cashflow Finance
- Mentorship/Support Business
- Forms & Documents Business
- Policies & Procedures
STARTUP PACKAGES
Startup Package From £4,585 - £9,945
Excluding VAT
Crafted by Industry and Business Experts
Unlock the fast track to success for your agency business, sparing yourself from the pitfalls of ‘trial and error.’ Ensure a flawless start with our all-encompassing package, meticulously curated by industry and business experts. It contains everything you’ll ever need to seamlessly establish, build, and propel a thriving temporary staffing agency business.
Package Inclusions: Setting You Up for Success
- Company set up
- Compliance and Regulations
- Systems & Software Support
- Referrals
- Operations Set-up
- Referrals Marketing
- Referral for Subcontracting
- Recruitment Process
- Website
- Social Media
- Email Accounts
- Shift Management Software
- Payroll & Accounting Systems
- Systems & Software Support
- Recruitment Management
- Compliance Management
- Branding
- Branded Documents
- Branded Policies
- Branded Business Forms
- Uniforms
- ID Cards
- Guidance
- Training and Support
BUSINESS LAUNCH PACKAGE
Set-up, Registration and Information
Business Plan
Craft a comprehensive business plan, including cash flow forecasts and profit and loss statements, for your new venture.
Name Storming
Collaboratively generate a compelling and memorable name for your care business that resonates with your brand.
Company Registration
Effortlessly register your company with Companies House and receive both postal and digital certificates of incorporation.
Register as an Employer
Navigate the process of becoming a registered employer with relevant authorities, including PAYE registration.
IT Set-Up Support
Receive expert guidance on acquiring the necessary equipment, tools, and resources essential for your business operations.
Register for Corporation Tax
Upon company registration, seamlessly enroll for corporation tax with HMRC, ensuring compliance from the start.
Office Space Support
Access valuable information and assistance in finding suitable office space in your location.
Register for VAT Tax
Where necessary, facilitate the registration of your company for VAT, ensuring compliance with tax regulations.
Support with NMC
For organizations employing Nurses and Revalidation, receive assistance with checking the register.
Telephone Redirect
Efficiently set up a virtual telephone number to enhance your communication capabilities.
Data Protection Registration
Fulfill your legal obligation by registering your new organization for data protection. Note: A yearly charge of £40 applies from the second year onward; we cover the cost for the first year.
MORE INFORMATION
Information and Guidance
Business Overview Guide: Delve into the details of the temporary staffing business, gaining comprehensive insights into its intricacies.
Limited Company Regulation Guide: Understand the legal framework for establishing and operating a business as a limited company.
Directors Responsibilities Guide: Receive guidance tailored for directors of businesses in the UK, ensuring a clear understanding of responsibilities.
Trade Marking Guide: Acquire insights into the process of trademarking your business, safeguarding your brand identity.
Tax & HMRC & Self Assessment Guides: Gain a clear understanding of your tax responsibilities through detailed guides on taxation, HMRC, and self-assessment.
Bank Account Set-Up Guide: Receive guidance on the crucial step of opening a suitable bank account for your business.
Insurance Guide: Access comprehensive guidance on selecting and setting up suitable insurance for your business, including a list of providers.
Office Health and Safety Set-Up Guide: Navigate your obligations effortlessly with a poster-format guide on office health and safety.
Effective Use of Business Cards: Tips for optimizing business card use.
Effective Use of Compliment Slips: Strategic use of compliment slips.
Effective Use of Letterheads: Best practices for using letterheads.
CQC Registration Support
Completion of forms, guidance & CQC Support
Embark on a seamless journey towards Care Quality Commission (CQC) registration with our expert assistance. We offer invaluable advice and guidance on the intricate process of CQC registration, ensuring compliance with regulations and ongoing monitoring. Our dedicated support extends to aiding in the completion of application forms for both the new provider and the registered manager, along with the meticulous preparation of the statement of purpose.
Here’s how we assist you:
Facilitating the fulfillment of all CQC application requirements.
Engaging with CQC for any additional requirements and necessary supporting documentation.
Addressing post-interview requirements from CQC with prompt and comprehensive responses.
CQC Interview/Inspection Training & Preparation
Elevate your agency’s readiness for the Care Quality Commission (CQC) interview and inspection through our comprehensive training program. This day-long training is designed to equip your team with essential knowledge and skills to navigate the CQC Key Lines of Enquiry effectively. The training covers:
Team Assessment
Manager Assessment
The Provider’s Role Outline
The Nominated Individual’s Role Outline
Office Evaluation and Recommendations
Health and Safety Assessment
Office Risk Assessment
Evaluation of Filing and Data Management
Recommendations on How to Set Up the Relevant Files
Evaluation and Verification of Documents and Readiness to Provide Service
Registered Manager Interview Coaching, Mock interview and advise
Question and Answer Session
BUSINESS BRANDING PACKAGE
Branding and Identity Design
We assist clients in constructing healthcare recruitment brands that are relevant, credible, differentiated, and enduring. Our goal is to create brands that not only attract potential clients and candidates but also stand the test of time.
Logo Design
Our experienced designers craft a fitting logo for your healthcare business. Through a collaborative process, we research, develop, and refine logo concepts tailored to your business. We ensure your satisfaction by incorporating your feedback and input.
Business Card
We design a professional business card for your company, customizing it for up to 5 staff names. Printing details are available in the printing section of the package.
Compliment Slip
Designing a professional compliment slip reflecting your logo concept and adhering to branding guidelines.
ID Badge
Creating a professional ID badge for your business, incorporating your logo colors, concept, and branding guidelines.
Letterhead
Crafting a professional letterhead aligned with your logo concept and branding guidelines. A Word version of the letterhead is also provided for your convenience.
Email Signature
Designing a professional email signature customized for all email accounts created. The signature is user-friendly and easily editable for future emails.
Website
Domain Name Registration – 1 Year We register your business domain (e.g., www.yourcompanyname.co.uk) on your behalf. You retain full rights and have complete access to manage it from your control panel.
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BUSINESS WEBSITE PACKAGE
Website Development and Domain Registration
Our commitment extends beyond mere website creation; we endeavor to build your business within the digital landscape. Our comprehensive website services encompass domain name registration, where we take charge of registering your business domain (e.g., www.yourcompanyname.co.uk) on your behalf for a duration of 1 year. With this service, you not only secure a professional online address but also gain full ownership rights to your domain, ensuring unrestricted access for seamless management through your control panel. This approach ensures a robust and unique online identity, marking a significant step in establishing and enhancing your business’s digital footprint.
- Professional & Clean Design
- Quality Content
- High-quality Licensed Images
- Responsive
- World-class User Experience
- Social Media Integration
- Application Form Download
- Time Sheet Download
- Admin Panel (easy to edit)
- Testimonials
- Additional Document Download
- Online Application
- High-quality Licensed Images
- Responsive
- Traffic Reporting
- Online Application Form
- Job Listings
- Conversion-focused
- Emailing Portal
- Online Signature
- CV Upload
- Unlimited Pages
GDPR Compliance
We incorporate essential features mandated by the GDPR Regulation, such as explicit consent mechanisms, cookie notifications, privacy by design principles, and a user-friendly channel for requests.
SSL Certificate
Using HTTPS protocol provides a certain dose of credibility in your visitor’s eyes, trust that you know what you’re doing and that you respect their security and privacy. * Free for one year, then £39/year
Website Hosting for 1 Year
Our hosting service provides a safe and secure hosting environment that protects your business and your assets. Below are the hosting features that come with the package. Cpanel hosting – as the website owner you are able to manage your website from a web-based interface.
Enhanced Security
Protection against malware ensures your website stays clean and secure, undetected threats are swiftly addressed.
MARKETING PACKAGE
Marketing Materials
Recruitment Leaflet (Targeting Candidates) – Effectively target potential candidates with a professionally crafted recruitment leaflet.
Client Leaflet (Targeting Potential Clients) – Capture the attention of potential clients with a purpose-designed leaflet tailored to showcase your services.
Company Brochure (Detailed Information for Clients) – Present detailed and compelling information about your company to potential clients through a professionally designed brochure.
Company Presentation Folder (For Client Meetings) – Impress clients with a branded presentation folder, adding a touch of professionalism to your meetings.
Roll-up Banner (For Events and Fairs) – Enhance your presence at events and fairs with an eye-catching roll-up banner designed to market your services effectively.
Business Door Sign/Advert (Shop/Door Signage) – Attract attention with a well-designed business door sign or advert, providing a professional introduction to your establishment.
Please note: Printing and fitting are not included. All materials are custom-designed for your company by our talented and experienced designers. You also have ownership of these files, including source files.
Forms & Documents
Access a comprehensive collection of neatly presented, fresh, and branded PDF forms and policy documents tailored to meet your agency’s requirements. Included are 90+ forms and documents valued at over £200.
Agency Business Policies
Ensure your business is well-structured and complies with regulatory requirements with our high-quality, well-designed, and up-to-date company PDF policy documents.
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COMPREHENSIVE CARE POLICIES & PROCEDURES
Access the most comprehensive and compliant management policies, procedures, documents, and forms specifically designed for the health and social care sector. Utilize a convenient document management system to stay compliant and worry-free with our reliable and extensive policies and management forms.
Up-to-Date Compliance
Keep your policies consistently up-to-date, quality-checked, and tailored to your business needs, all at an affordable cost.
Quality Policies
Rely on Cloudoc's quality policies, meticulously crafted by industry and legal experts. Regular reviews and updates ensure alignment with any legal changes, maintaining the highest standards.
Stay Compliant
At the click of a button, Cloudoc ensures your care business stays compliant. Meet the standards and regulations relevant to your industry with ease, fostering a worry-free and compliant environment.
Email Accounts Set-up
All your email accounts are set up and ready to use, complete with relevant email signatures for instant use with minimal hassle. Email accounts are configured with supreme logic tailored to your typical agency business, ensuring convenience and smoother operations.
Online File Storage Set-up
Access all your files securely online through a reputable file storage system, allowing global access to your business files with an internet connection.
Third-party online storage – up to 15GB free
Social Media Set up
Branded setup for your business on Facebook, Twitter, LinkedIn, and Google Business Location. Design of profile images, cover graphics, and account setup.
Sales & Marketing Resources
Client Introduction Letter: A drafted letter to introduce your company to potential clients.
Marketing Strategy: Available within and guides the business plan.
Sales Strategy: Included in the business plan and guide.
Sales Letter: Both email and Word document formats.
Email Marketing Tools Set-up
Sales Email Templates
Telesales Script
Outset Marketing & Sales
SEO – Directory Listing (UK-50)
Recruitment Campaign Set-up (Indeed)
Recruitment Strategy Implementation
Social Media Campaign Set-up
Care Homes Marketing Data List (c. 550)
Telesales Campaign on a List of 200 Care Homes
Client Marketing Strategy Implementation
SEO – The type of SEO we perform is intended to boost your website’s presence online, not necessarily to reach the top of search results. We provide a separate guide on SEO Marketing and services. On-site SEO.
Operations & Admin
OPERATION TOOLS SET-UP
Invoicing: Recommended software and setup.
Payroll: Recommended software and service provider options.
Client management (CRM): Recommended software.
Filing: Guidance and training.
Accounting & Bookkeeping: Recommended software and accountant referrals.
Targets & Goals: Guidance and training.
Sales: Strategy Consultation.
Marketing: Strategy Consultation.
DBS Checks: Recommended company for staff DBS checks.
Staff Training: Recommended company for online and offline training.
Nurse Revalidation: Recommended company for appraisals and revalidation.
Compliance / Occupational Health: Recommended company for staff compliance processing.
Referrals
Uniform Suppliers
Business Insurance
Staff Training
Business Solicitors
Invoice Factoring – Cashflow finance
Compliance Memberships
Sub-contracting Vendors
Accountants
We provide a list of recommended providers, based on our research. We are not affiliated with any of the organizations and software providers we recommend. Our recommendations are based on research and/or experience, and you are free to engage any other providers you prefer.
COMPREHENSIVE CARE POLICIES & PROCEDURES
Access the most comprehensive and compliant management policies, procedures, documents, and forms specifically designed for the health and social care sector. Utilize a convenient document management system to stay compliant and worry-free with our reliable and extensive policies and management forms.
Shift Management
Efficiently organize staff schedules through the Agency Portal Shift Management module. This central module of the Agency Portal Platform allows you to seamlessly create, edit, and view all staff shifts and schedules online.
Timesheets
Utilize automated online timesheets, where all calculations are handled within the Agency Portal. With the convenience of accessing timesheets from anywhere, the need for paper is significantly reduced.
Employees
Take command of your entire staff database in one intuitive portal. Easily view, edit, and update staff details with just a few clicks, enhancing the overall management of your workforce.
TRAINING
Training Workshops for Care Businesses
At HSB, we offer a comprehensive array of training workshops meticulously designed to foster the development and growth of care businesses. Developed by industry and business experts, these workshops cater specifically to the unique needs of temporary staffing businesses. Our commitment to excellence is reflected in the provision of high-quality, well-researched pre-workshop reading material, ensuring that our delegates possess prior knowledge for effective and engaging workshop experiences. These workshops are inclusive components of our temporary staffing packages.
Getting Into Business (GIB)
Aimed at directors and proprietors, this workshop solidifies their vision for establishing a successful business. Participants engage in a thorough review of their drive and motivation.
Understanding Finance & Accounts
Explore the financial framework of your business, breaking down key financial management aspects crucial for the future viability of your service.
Marketing To Your Market
Highlighting the importance of marketing, this workshop provides insights and a clear plan for effective client acquisition, a pivotal aspect for the success of your business.
IT & Software For Your Business
Gain insights into the technologies crucial for your business, covering aspects such as websites, emails, business management software, invoicing, online file storage, and document management.
Recruitment & Staff Compliance
A comprehensive 2-hour workshop for Nominated individuals and/or company directors in businesses providing regulated activity, including Domiciliary care and Supported living.
Your Service, Your Success
Target Audience: Nominated individuals and/or Company directors in regulated activity providers (Domiciliary care, Supported living, Children's Service, Care Homes, and more).
The Practical Guide
Hands-on workshop focusing on practical processes in dealing with clients, including understanding clients, assessment procedures, handling assessment visits, and preparing care plans.
Introduction to Safeguarding
Aims to ensure understanding of duties and responsibilities under the Care Act in practice, exploring the balance between safety and individual choice, and understanding laws governing information-sharing.
Managing Service, Managing Self
Comprehensive workshop tailored for Registered Managers in regulated services (Domiciliary care, Supported living, and Care Homes).
Understanding CQC
Introduction to CQC training covering Fundamental Standards, Key lines of enquiry, six population groups, pre-inspection evidence, inspection day, and post-inspection.
Service Insights (Adult Services Workshop)
Another session providing a guide for running domiciliary care/Supported Living businesses, emphasizing day-to-day involvement, reflection on regulations, compliance, and procedural insights.
Interview Preparation (CQC/RQIA/CIW/CIS)
Geared towards Registered Managers and/or Nominated Individuals, providing understanding of responsibilities, reflection on regulations, and discussion on CQC fundamental standards.
Printing
As part of the package, we provide printed material with the following quantities:
Business Cards: 2 sets of 250
Client Leaflet: 1000
Staff Leaflet: 1000
A3 Poster: 10
A4 Folders: 250
Letterheads: 1000
Compliment Slip: 1000
Time Sheets: 1000
Company Brochure: 100
Roll-up Banner: 1
If you wish to have more printed materials beyond the package, we can provide a quote for that. We always strive to provide the best quality paper for the printed materials; stock may vary.
Other Resources Provided
Marketing Data: ± 600 entries (Regional/County or radius-based)
Uniforms: 12 – 20 (12 tunics or 22 Polo T-shirts)
ID Badges: 20 x ID Badge Printing Credits (You order ID Badges for 20 staff as you recruit)
Health & Safety Poster
First Aid Kit – Fulfilling Health and Safety Executive Content Recommendations for Your Workplace:
1 x Guidance Leaflet
20 x Washproof Plasters
2 x Eye Pads with Bandage
4 x Triangular Bandages
6 x Safety Pins
6 x Sterile Dressings 12x12cm
2 x Sterile Dressings 18x18cm
6 x Moist Wipes
1 x Pair Disposable Gloves
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CONSULTATION
Consultancy Services
We are dedicated to helping you navigate challenges and optimize your business. Our consultants possess the knowledge and tools to enhance your business and deliver desired results. Our consultation services include:
Business Optimization Consultation
Unlock the potential correlation between efficiency and profitability within healthcare agencies by delving into strategic optimization strategies.
Marketing Consultancy
Elevate the efficiency and efficacy of your processes to establish impactful communication with potential customers and bolster your marketing prowess.
Recruitment Consultancy
Harness the wealth of knowledge and industry expertise our consultants offer to craft resilient and effective recruitment solutions for your business.
General Business Issues
Confront and overcome disruptive events and unexpected challenges that pose threats to your operations, reputation, or overall business success.
Strategy Consultancy
Craft a competitive business strategy that not only attracts customers but propels your business to successful competition and achievement of organizational goals.
Operations Consultancy
Uncover comprehensive insights and guidance to optimize your day-to-day operations, ensuring a streamlined and efficient business model.
Bid Handling Consultancy
Leverage our years of hands-on experience in writing and managing social care bids to transform your approach and craft winning submissions.
Pre-inspection Consultation
Embed a culture of compliance and high-quality care in your business with insights from our experienced consultants. Positive outcomes for providers and service users are achievable through proactive measures.
Dealing with Safeguarding
Expert advice from industry-experienced consultants on developing and maintaining robust and effective safeguarding systems for your business. Ensure the safety and well-being of your clients with our comprehensive guidance.
Support
As part of the package, we are committed to providing a full year of dedicated support to assist you in running your business effectively. Our support encompasses:
Business related issues
Technical issues (excluding hardware)
Website support and maintenance
Social media management (for 6 months)
Business and Other Support
Our consultants are available to address any queries or issues your business may face for the first 12 months. Whether it’s marketing tips, diversification, growth, recruitment, operations, or administration, we’re here for you.
Note: Our support is mainly provided through an efficient online support system, along with WhatsApp and Phone communication.
Social Media Management
For 6 months, we keep your Twitter & Facebook active with 3 marketing messages per week. After 6 months, you can choose to continue the service for £85/month or take over.
Website Support & Maintenance
We offer professional and inexpensive website maintenance and management programs to ensure your website remains accurate and up-to-date. With the package, you receive:
Website support
Hosting support
Email management
24hr Response Time
Fixing Broken Links
Website Back-up
Website Restoration on attack
CMS/plugin updates
Web form testing
Incremental cloud Backups
Uptime Monitoring
Security Check
Monthly Reports
Monthly Google Analytics Report
Website Maintenance and Support – £20/month or £220/year
YOUR BUSINESS YOUR WAY
Let Us Assist You in Launching a Care Agency
Embark on establishing your business within one of the most resilient and expansive sectors in the nation, guided by seasoned industry experts. Benefit from our extensive experience and access our array of proven tools, resources, and expertise to successfully initiate and manage any of the businesses detailed below
Temporary Care Staffing Agency
Launch your own staffing agency, supplying qualified healthcare professionals to established organizations. Our comprehensive support covers business setup, marketing, operations, and compliance, ensuring a successful venture without the trial and error.
Domiciliary/Home Care Agency
Start a personalized care service providing support within individuals' homes. Our packages offer guidance on business support, marketing strategies, operational insights, and compliance requirements, ensuring a seamless and successful home care agency.
Combined Care Agency
Experience rapid growth by establishing both a staffing agency and a home care service simultaneously. Benefit from our extensive support, covering all aspects of business setup, marketing, operations, and compliance, accelerating your success in the healthcare industry.
Semi-Independent Living
Provide accommodation and support for young people aged 16+, aiding their transition to adulthood. Our comprehensive package includes assistance in business setup, effective marketing, operational excellence, and compliance adherence, ensuring a successful semi-independent living service.
Supported Living Services
Offer adapted accommodation and support within the community through our supported living services package. We provide essential guidance on business establishment, marketing strategies, operational efficiency, and compliance, empowering you to provide valuable community-based care.